Support - Halo Senior Solutions

Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.
Ancora technical support is always there to assist
their users with allthe technical questions regarding Ancora products.

How to use our Support System

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Recommended Hostings

Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

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Financial Services

Often it can be finances that prevents a senior move when it’s needed. We can connect you with a HALO Certified Financial Services company that has many options to make a move work for you.

Home Repairs

Often to get a home ready to sell, it needs a little TLC to get the most dollars. We can connect you with a HALO Certified Home Repair company that’s perfect for your repair needs.

Elder Law Issues

There are many things to consider with a senior move. An elder law attorney can be extremely helpful during the process. We can connect you with a HALO Certified Elder Law attorney that can help.

Moving Coordination

With many companies that have to be involved with a move to a new location, it’s often helpful to have the experience of a company that has coordinated it all many times. We will connect you with a HALO Certified Moving Coordination company that you can trust.

Sorting/Packaging Services

One of the many time consuming pieces of a senior move is sorting and packing the things you want to take to your new place. We can connect you with a HALO Certified company that specializes in this work, and remove that burden for you.

Home Clean Outs

One of the finishing touches to any move is to remove all of the unwanted items so that the house can be cleaned to sell. This may mean many trips to places like Goodwill or the dump. We can connect you with a HALO Certified Clean Out company to complete that for you.

Estate Sales

When downsizing to a smaller place, estate sales often can be a great way to not only get rid of unwanted things, but also can generate some additional money for the move. We can connect you with a HALO Certified Estate Sales company to help.

Home Sales

Do you have a home to sell? One of the most challenging things for people to move into a new place is selling their old place. We put you in touch with a HALO Certified Realtor to get the job done right.

Tech Support

Devices can be difficult to manage. We can provide technical support and training to help you or a loved one solve technical issues, set up your new devices and gain confidence in using your electronics.

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